Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a detailed size chart on every product page. We recommend measuring your foot from heel to toe and comparing it to our guide, as sizing can vary slightly between athletic sneakers and formal dress shoes.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and preferred carrier.
How should I care for my leather shoes?
To maintain quality, we recommend using a cedar shoe tree to preserve shape, cleaning with a damp cloth, and applying a high-quality leather conditioner every 3-6 months.
Are your shoes made from genuine leather?
Most of our formal and heritage collections are crafted from 100% full-grain or top-grain leather. Specific material details are listed under the 'Specifications' tab on each product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Affirm.